Related Cloud and Infrastructure Services

Download our point of view document on “Building the IT Brand in the Digital Era with NOC Support”.

Network operations and security issues are persistent no matter how much is spent on addressing them. CES with its team of experts offers cost-effective round-the-clock Network Operations Services and functions as a seamless extension of an organization’s existing IT team. Our engineers work in a tiered structure addressing the problem at stake with high responsiveness. We provide services to mid-sized companies with our frontline customer-savvy resources who support business customers, while behind the scene our SMEs ensure that business systems are secure and operational. CES’ real-time support will ensure high end-user productivity.

End User Computing

CES offers remote desktop support and helpdesk support so the end user can connect here in case of a network issue. A better and improved network operations helps reduce unplanned downtime. Our team is well trained to trouble-shoot problems faster and with short incident response time. We also take care of software installations, Outlook support, OS installation or Imaging and even antivirus management. We don’t stop there. We update patches on a regular monthly basis ensuring that business systems are well protected. In short when businesses have a lot going on we can smoothly take a chunk off your plate so you can focus on other productive tasks.

Infrastructure Operations

CES can help improve an organization’s IT image with minimum response time by optimizing the company’s technology operations and processes through our secure and high quality NOC support that is available 24/7. We administer and monitor the server, offer Windows and Linux infrastructure support and even handle storage and backup activities. Keeping track of system commissioning and decommissioning can be a dragging task amidst other hectic schedules. CES can be your savior here as we can take stock and keep track of the machines monitored, commissioned and de-commissioned.

Vulnerability Management

Finally our efficient Vulnerability Management Services can assist companies in running a successful vulnerability management program. CES offers Vulnerability scanning services using industry standard scanning tools. We offer Vulnerability Scanning, Assessment, and Remediation along with Network Operations so you don’t have to look elsewhere for a separate Vulnerability service provider. We take care of managing IT assets in a business along with providing antivirus and security management. CES has experienced engineers handling vulnerability services for many years so you can be rest assured that your IT environment is in safe hands with enhanced security.

Service Features

IT Service Desk (Level 1 support):

Business can experience a great end-user support from customer-oriented resources at CES. We offer quick solutions with less waiting time ensuring that productivity is not affected on a larger scale during unexpected downtime.

SME Support (Level 2 support):

Our well-trained and experienced SMEs have the ability to diagnose and trouble-shoot larger issues. We monitor networks round the clock according to SLAs. System administration, back-up & storage and patch management are all done by our SMEs.

Flexible/Extensible Capacity (Level 3 Support):

The final escalations are handled by our expert team who take care of new software installation and upgradations. CES offers flexible staffing for planned enhancement projects.

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