Technical Support

The CES technical support team is highly skilled, boasting post-secondary accreditation in a wide array of technical disciplines, and years of experience providing service and support all domains throughout the Americas.

Our approach to provide outsourced technical support services is global, flexible, and tailor-made to meet your company’s specific service level targets and metrics. That is how we ensure maximum utilization, efficiency, and quality standards – lowering call handle times, increasing first contact resolution, and improving case handling and closure rates for cost savings.

CES provides the below services:

• Problem isolation and resolution
• Software installation and upgrade
• Lab simulations
• Interoperability testing
• Remote diagnostics
• Technology integration